SHIPPING POLICY
Shipping Policy
At Drivi, we aim to provide timely and efficient delivery of your orders. Please review our Shipping Policy below for information on shipping methods, costs, and delivery times.
1. Shipping Methods and Costs
1.1 Shipping Options:
We offer various shipping options to meet your needs. The available options and associated costs will be displayed at checkout. Shipping methods include, but are not limited to:
- Standard Shipping
- Expedited Shipping
- Express Shipping
1.2 Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping location. You will be provided with a shipping cost estimate during the checkout process.
2. Delivery Times
2.1 Processing Time:
Orders are typically processed within [1-2] business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.
2.2 Estimated Delivery Time:
Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times are as follows:
- Standard Shipping: [5-7] business days
- Expedited Shipping: [3-5] business days
- Express Shipping: [1-2] business days
Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by factors such as weather conditions, holidays, and carrier delays.
3. Order Tracking
3.1 Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your shipment. You can use this tracking information to monitor the status of your delivery.
4. Shipping Address
4.1 Address Accuracy:
Please ensure that you provide an accurate and complete shipping address when placing your order. We are not responsible for any delays or issues resulting from incorrect or incomplete addresses.
4.2 Address Changes:
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will make every effort to accommodate address changes if the order has not yet been processed or shipped.
5. International Shipping
5.1 International Orders:
We currently offer international shipping to select countries. International shipping costs and delivery times will be calculated and displayed at checkout based on the destination.
5.2 Customs Duties and Taxes:
For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the shipping costs paid at checkout. Please check with your local customs office for more information on applicable fees.
6. Shipping Issues
6.1 Missing or Lost Packages:
If your package is missing or has not been delivered within the estimated delivery time, please contact our customer service team at contact@drivi.store. We will work with the carrier to resolve the issue and assist you in locating your package.
6.2 Damaged Packages:
If your package arrives damaged, please contact our customer service team immediately with photos of the damaged package and contents. We will assist you with filing a claim with the carrier and arrange for a replacement or refund if necessary.
7. Contact Us
If you have any questions or concerns about our shipping policy or your order, please contact us at:
Email: contact@drivi.store
Phone: +44 737 787 46 73
Drivers Element Ltd
19 Ashover Road
Leicester, England, LE5 5HB
United Kingdom
Thank you for shopping with Drivi. We appreciate your business and are here to assist you with any shipping-related inquiries.
